Responsible Gaming
We are committed to a safe, balanced and enjoyable experience for everyone.
At Magic Play, we believe games should be a fun, relaxing, and positive part of your day. We’re committed to giving every player a safe and balanced experience, along with the tools and guidance to keep it that way.
Our Commitment
Our games are designed for entertainment — nothing more. We want you to enjoy them in short, casual sessions that fit comfortably around the rest of your life. To support that, we build our reward and bonus systems to be fair, transparent, and balanced for every player, and we provide clear tools so you always stay in control of how and when you play.
Age Policy
Magic Play games are strictly intended for players aged 18 and over. We enforce robust age-verification measures at sign-up to help ensure our games are enjoyed by the appropriate audience, in line with app-store requirements and applicable standards. If we become aware that an account may belong to someone under the minimum age, we may pause or close that account and remove associated data in accordance with our Privacy Policy.
Taking a Break
Sometimes stepping away for a while is the healthiest choice, and we make that easy. At any time, you can ask us to pause your account. Once a break is applied, your account is temporarily locked, and you won’t be able to log in until you choose to reactivate it.
How to Request a Break
- Submit a request. Email us at [email protected] from the address linked to your account, including your account details and a clear request to pause your account.
- Verification. Our support team will confirm your identity and may reach out for any additional details to protect your account.
- Confirmation. Once confirmed, you’ll receive a confirmation email and your account will be paused.
How Long Does It Last?
For as long as you’d like. When you’re ready to return, you can request to reactivate your account at any time, subject to a standard verification review.
Which Games Are Covered?
A break currently applies to all Magic Play games. As we expand our offerings, newly released games may also be included.
Tips for Balanced Play
Our games are made for fun in short bursts. A few simple habits help keep them that way:
- Set your own limits. Decide in advance how much time you’d like to spend, and take regular breaks between sessions.
- Play in the right frame of mind. Games are most enjoyable when you’re relaxed — not when you’re tired, stressed, or using play to escape other things.
- Keep it balanced. Make sure gaming sits alongside — not in place of — the other things you enjoy, like time with family and friends, hobbies, and rest.
- Use device tools. Most phones and tablets include built-in screen-time and reminder features that make it easy to track and manage how long you play.
Parental Controls
To help keep our games in the hands of the intended audience, we strongly recommend using the parental-control tools available on your device and app store, especially on devices shared with younger family members. These tools let you manage which apps can be downloaded and opened, set screen-time limits and schedules, and restrict access with a passcode. Both the Apple App Store and Google Play offer built-in family and parental-control settings.
Account Data
We retain certain account information while your account is paused, in accordance with our Privacy Policy, to maintain system integrity and to make reactivation straightforward when you’re ready.
Need Help or Have Questions?
Our Customer Support team is here to help with breaks, reactivation, account questions, or anything else about your experience. Contact us at [email protected].
For More Information